Until now, CustomsWait worked the same way for everybody: open the site, look at the waits, report one if you're sitting in the queue. That doesn't change. But if you cross the same borders over and over, you've probably wished the site simply remembered which ones.
From today it can. CustomsWait accounts are here — free, optional, and built without a single password.
Signing in takes one email
There's no registration form to fill in. Tap Sign in in the menu, type your email address, and we'll send you a link. Open it, confirm, and you're in — your account is created the first time you do it.
- No password, ever. Nothing to invent, nothing to forget, nothing that can leak.
- The link is valid for 30 minutes. The email also carries a short 8-character code you can type on the sign-in page instead — handy if you added CustomsWait to your home screen and the link keeps opening in the wrong browser.
- You stay signed in for 30 days on that device, and you can sign out whenever you like.
What your account adds
Favourite crossings, pinned to the top
On any crossing page, tap Add to favourites. On the home page, the pin button on a card sends it straight to the top of the grid — up to three pinned crossings, in the order you choose (drag them, or use the arrows in My account). They hold their place while the page refreshes in the background, so the crossings you care about are always the first thing you see.
Wait-time alerts by email
Open a crossing, pick the direction, tap Set a wait alert, and choose the wait that matters to you — 30, 45, 60, 90, 120 minutes, or any number you type in. Then tell us when to write: when the wait rises above it, when the wait drops below it, or both.
The email shows the wait reported right now, your threshold, and a link to the crossing. Three promises come with it:
- Only real traveller reports trigger an alert. Machine estimates never do — they can run far above what people at the barrier actually experience, and they shouldn't be what wakes you at five in the morning.
- Silence is never treated as good news. If reports for a crossing dry up, we hold the alert back instead of telling you the queue has cleared.
- No flapping, no flooding. A wait hovering right on your threshold won't email you again and again, and there's a firm daily limit per alert.
Every alert email carries a link to stop emails about that crossing, and you can mute, edit or delete alerts any time from My account.
Your reports, all in one place
My reports lists every wait time you've sent, newest first. For 15 minutes after sending one you can correct the number or withdraw it — a typo no longer has to live on the site forever. You can also tag a report with your vehicle: car, van, truck or bus.
A nice touch: the first time you sign in on a browser you've reported from before, those earlier anonymous reports are recognised as yours and appear in the list.
A weekly digest about your crossings
If you're subscribed to the weekly newsletter digest, your favourites now get their own table at the top of it — both directions of each crossing, with the week's average wait, right before the general roundup.
Prefer to stay anonymous? Nothing changes
This matters to us, so let's be plain about it: no part of CustomsWait sits behind a login. Every crossing page, the map, every wait time, and reporting a wait yourself all work exactly as they did before — no account, no email address, nothing to agree to. An account only personalises the site. It never gates it.
Your data, your call
From My account you can download everything we hold about you as a JSON file, or delete your account outright. If you delete it, your wait-time reports stay on the site but are no longer linked to you — other travellers rely on them. And your newsletter subscription and your alerts are separate choices: changing one never touches the other.
Ready? Sign in, star the crossings you actually use, and set an alert on the one you dread most.
— The CustomsWait team